Last Updated: January 8, 2026
At PromptGenerators, we strive to provide high-quality AI prompt generation services. This Refund Policy outlines the conditions under which refunds may be granted for our subscription plans and credit purchases.
We offer a 7-day money-back guarantee for new purchases under the following conditions:
- The refund request is made within 7 days of the initial purchase date
- The service, credits, or features have NOT been used
- This applies to first-time purchases only
Refunds will NOT be granted in the following situations:
- Used Credits or Services: Once credits have been consumed or services have been utilized, they are non-refundable
- Subscription Renewals: If you did not cancel your subscription before the renewal date, the renewal charge is non-refundable
- Requests Beyond 7 Days: Refund requests submitted more than 7 days after the purchase date
- Partial Billing Periods: Unused portions of a billing period after cancellation
At our sole discretion, we may issue partial refunds for:
- Subscriptions that have been partially used
- Technical issues that significantly impacted service availability
Partial refund amounts will be calculated based on the proportion of resources or time consumed.
To request a refund, please contact our support team:
- Email us at support@promptgenerators.cc
- Include the following information:
- Your account email address
- Order or transaction number
- Reason for the refund request
Refund requests are typically reviewed and processed within 5-7 business days.
- Chargebacks: Filing a chargeback with your bank or credit card company before contacting us will severely delay or invalidate your refund eligibility. Please reach out to us first to resolve any issues.
- Technical Issues: Refunds for technical problems will only be considered if the issue cannot be resolved within a reasonable timeframe after being reported to our support team.
- Account Security: We are not responsible for unauthorized charges resulting from failure to secure your account credentials.
Please understand that digital services are irrevocable once provided. We encourage you to review our features and pricing carefully before making a purchase.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
If you have any questions about this Refund Policy, please contact us or email us at support@promptgenerators.cc.